We’ve been hearing from more and more founders opting to build with minimal capital, leveraging cloud infrastructure and AI tools, rather than diluting themselves to no end. The desire to raise less and do more is a recurring theme. Is this a moment in time, while capital has become more expensive, or a growing opportunity set going forward?
Some of the opportunity growth hinges on AI unlocking capital efficiency, similar to what the cloud did from 2007-2010. AI is still in its infancy, but it’s hard not to speculate about what’s ahead. The biggest questions founders, investors, and we are thinking through include: how will AI affect markets? Does software exist in the future? What happens to UI? How do AI companies price their products when fewer people may do more work, and seat count makes less sense for the provider?
Artificial Intelligence is rapidly emerging as a commoditizing technology, reshaping industries and business models. As AI-enabled services become standardized, businesses face the challenge of differentiating themselves in an increasingly homogenized market. A founder in 2021 told me, “Product is no longer a differentiator. If I build something amazing, my competition has it within a quarter. We need better integration, workflow, data, or distribution. Nothing else will win.” This statement rings truer today than ever. The key to success in this new landscape lies not in the AI technology itself, but in its strategic application and the value it delivers to customers.
Service commoditization will force companies to reduce their internal costs to remain competitive. This involves optimizing AI implementations, streamlining processes, and leveraging economies of scale. But when software becomes easier to build, everyone needs to be able to provide it at high gross margin and lower price points. However, the transition to AI is not instantaneous. Many organizations are still undergoing digital transformation to the cloud. The full integration of AI into business processes will take time - clearly, it’s not here yet. The return on investment for AI implementations may not be immediate, which can slow adoption rates and create opportunities for early movers.
As AI capabilities advance, traditional differentiators such as user interfaces are becoming less significant. The real value lies in the insights and solutions that AI can provide, as well as the unique data ecosystems that companies can create. Organizations that can offer distinctive value propositions based on their AI implementations and proprietary data sets will create strong customer lock-in, ensuring long-term competitive advantage.
Perhaps most significantly, AI has the potential to expand markets by dramatically reducing the cost of service provision. This cost reduction allows companies to profitably serve entirely new customer segments that were previously out of reach. Klaviyo recently did this incredibly effectively in a highly competitive space. I’ll never forget meeting Andrew and Ed and asking them how they could be profitable at single-digit millions ARR while selling $2k ACV contracts. Now a multi-billion dollar company, they proved how expansive even saturated markets can be. By offering a high-quality but lower-priced product, they were able to unlock previously unserved customers - profitably. Moreover, AI enables innovative pricing models based on completed tasks or outcomes, rather than traditional metrics like seat licenses or headcount. This shift in pricing strategy can lead to market expansion as services become more accessible and aligned with customer value.
Depending on your vantage point, AI is a commoditizing force - software should become far more ubiquitous than it already is. Yet it also presents unprecedented opportunities for market expansion and business model innovation. Companies that successfully navigate this transition by focusing on cost efficiency, unique value creation, and data-driven insights will not only survive but thrive in the AI-driven future. The key lies in viewing AI not as a product to be sold, but as a tool to deliver enhanced value and expand market reach. This will happen across verticals and provide new capabilities to those previously unable to find value in cutting-edge systems. Most trade industries, many legacy markets, and most non-desk workers should reap massive benefits from this new revolution.
Many of these businesses will be able to build without capital and still capture large chunks of existing and new markets. As such, we foresee more founders starting companies with this capital-light approach.
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